Privacy Policy

To provide personalized travel itineraries, secure accommodation bookings, private vehicle arrangements, and customer service, Blue Sapphire Travels collects specific categories of information when you interact with our website, submit tour inquiries, communicate via WhatsApp/email, or confirm a booking:

We use the information we collect solely for legitimate travel operations, booking fulfillment, and customer care purposes, including:

• Responding to Inquiries: Reviewing your travel requests, preparing customized day-by-day itineraries, and providing accurate cost quotations.
• Arranging & Fulfilling Tours: Making confirmed hotel reservations, assigning licensed chauffeur-guides, scheduling private air-conditioned transport, and reserving national park safari jeeps or train seats.
• Communicating About Bookings: Sending official booking confirmations, trip itineraries, driver contact details, flight pickup instructions, and real-time updates.
• Processing Payments: Generating invoices, verifying payment gateway transaction confirmations, managing receipts, and processing eligible refunds.
• Providing Customer Support: Delivering 24/7 on-tour customer support, addressing emergency situations, assisting with itinerary adjustments, and gathering post-trip feedback.
• Legal & Regulatory Compliance: Maintaining statutory accounting, tax, and tourism compliance records in accordance with Sri Lankan law.

To ensure the highest standard of financial safety for international travelers:

• All online card payments are handled securely through accredited, licensed third-party payment gateways regulated by the Central Bank of Sri Lanka.
• When paying online, you are redirected to or interact with the payment gateway's encrypted checkout interface, which is certified under the Payment Card Industry Data Security Standard (PCI-DSS).
• Blue Sapphire Travels receives only a secure tokenized transaction confirmation (such as approval status, transaction reference code, and last four digits of the card for identification) to verify your booking payment.

In order to execute your travel itinerary in Sri Lanka, we may need to share limited, necessary personal information with reputable third-party partners strictly on a need-to-know basis:

• Chauffeur-Guides & Transport Partners: Traveler names, pickup times, flight details, and itinerary preferences to ensure smooth airport transfers and daily touring.
• Partner Hotels & Boutique Stays: Guest names, arrival dates, and room requirements for check-in registration and hospitality arrangements.
• Activity & Excursion Operators: Relevant traveler names for safari jeep permits (Yala, Udawalawe), boat charters (Mirissa whale watching), or specialized activity operators.
• Payment Processing Partners: Licensed banking institutions and payment gateways to authenticate and process payments and refunds.

Our website uses standard browser cookies and related web technologies to deliver an optimal, responsive browsing experience:

• Essential / Functional Cookies: Necessary for core site navigation, temporary inquiry form state retention, and mobile menu functionality.
• Performance & Analytics Cookies: Aggregated, anonymized metrics (such as page views, visitor country origin, and device types) to help us analyze website performance and improve content.

You can adjust your browser preferences at any time to block, disable, or delete cookies. Note that disabling certain essential cookies may affect some website features or form interactions.

We employ robust technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, accidental loss, disclosure, or alteration:

• Secure Data Transmission (HTTPS/SSL): All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption.
• Access Restrictions: Access to customer booking records and personal information is strictly restricted to authorized travel planners and administrative staff who require it for operations.
• Confidentiality Obligations: All staff members and partner drivers are bound by confidentiality obligations regarding customer details.

Blue Sapphire Travels retains your personal information only for as long as reasonably necessary to:

• Complete your customized tour and provide post-travel follow-up or customer care;
• Comply with statutory taxation, accounting, auditing, and legal record-keeping requirements under Sri Lankan law; and
• Resolve potential inquiries, disputes, or chargeback reviews.

Once the retention period has concluded and the data is no longer required for legal or operational reasons, it is securely erased or irreversibly anonymized.

As a valued customer and traveler, you possess specific rights regarding the personal information we maintain about you:

To exercise any of these rights, please contact our Privacy Team in writing at info@bluesapphiretravels.com.

We may update this Privacy Policy from time to time to reflect changes in our travel offerings, operational procedures, payment technologies, or applicable legal and regulatory standards in Sri Lanka.

Any updates will be published directly on this page with an updated "Effective Date" displayed prominently at the top. We encourage visitors to review this page periodically to remain informed about how we protect traveler data.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our administrative office: